- Introduction and Acceptance
Welcome to Tablewarecraft (“we”, “our”, or “us”). We operate the website www.tablewarecraft.com, offering tableware products to customers across Europe. By accessing or using our website, placing an order, or engaging with our services, you (“Customer” or “User”) agree to be bound by these Terms of Service. Please read these terms carefully before making a purchase.
- Company Information
Registered Address: 8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
Customer Support Email: membercenter@tablewarecraft.com
Contact Phone: +44 7446882787
- Orders, Processing, and Fulfilment
Order Processing: Orders are processed and dispatched within 1 to 2 business days following order confirmation.
Shipping Partners & Delivery Times: We partner with carriers such as DHL, FedEx, and UPS Priority services. Standard delivery is estimated to take between 3 to 7 business days from the date of dispatch, depending on the destination location within Europe.
Tracking Notifications: At key operational milestones—including order dispatch, arrival at logistics hubs, and local out-for-delivery stages—automated tracking updates and notifications will be sent directly to the email address provided by the customer at checkout.
Transit Delays: If an order exceeds the standard delivery timeframe, we will initiate a formal investigation with the respective carrier. Depending on the verified circumstances of the investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Risk of Loss and Passage of Title
In accordance with applicable European consumer protection laws and regulations, the risk of damage to or loss of goods remains with Tablewarecraft until the consumer (or a third party nominated by the consumer other than the carrier) has physically received the goods. Title to the goods transfers to the customer upon successful physical delivery.
- Right of Withdrawal (14-Day Returns)
Statutory Withdrawal Period: As our target market is Europe, consumers within the European Economic Area and the United Kingdom benefit from a statutory 14-day right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.
Withdrawal Period Duration: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must inform us (Tablewarecraft, 8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL, Email: membercenter@tablewarecraft.com) of your decision to withdraw from this contract by an unequivocal statement sent via email.
- Defective, Damaged, or Incorrect Items
If items received are defective, damaged, or incorrect upon arrival, the customer may contact our customer support team via email at membercenter@tablewarecraft.com. To expedite resolution, customers are required to provide reasonable photographic evidence of the defect or damage. For verified damaged or defective items, customers are not required to physically return the damaged items; upon review and validation of the provided photographic evidence, we will process a full refund or a replacement shipment.
- Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Northern Ireland and the applicable laws of the United Kingdom and the European Union, without regard to conflict of law principles.