- Overview and Scope
This Return and Refund Policy sets out the terms and conditions governing purchases made via www.tablewarecraft.com (operated by Tablewarecraft). By placing an order with us, you agree to comply with and be bound by this policy. This policy is structured in compliance with applicable United Kingdom consumer protection legislation and European consumer rights directives, ensuring clarity and fairness for customers located throughout Europe.
- Order Processing, Shipping, and Delivery
We partner with international priority courier services, including DHL, FedEx, and UPS, to deliver our tableware products safely and efficiently across Europe.
Order Processing Time: Orders are processed and dispatched within 1 to 2 business days following order confirmation.
Estimated Delivery Time: Standard transit times are estimated at 3 to 7 business days from the date of dispatch, subject to customs clearance and local carrier operations.
Tracking and Notifications: To keep you fully informed, automated tracking notifications are sent directly to the email address provided at checkout at key milestones, including order dispatch, arrival at carrier hubs, and local out-for-delivery updates.
Delayed Shipments: If your order exceeds the standard delivery timeframe, please contact us. We will initiate a formal investigation with the respective carrier. Depending on the outcome and findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European consumer protection laws and UK regulations, consumers residing in the UK and the European Union are entitled to a 14-day statutory Right of Withdrawal.
Cooling-Off Window: You have the right to cancel and return your order within 14 days from the day after you (or a third party nominated by you, other than the carrier) acquire physical possession of the goods.
Return Conditions: To be eligible for a return under this right, items must be unused, in their original packaging, and in the same condition that you received them.
Return Address: All authorized returns must be sent back to our operational facility at:
8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
Return Shipping Costs: Unless the item is faulty or incorrect, customers are responsible for the direct costs associated with returning the goods. We recommend using a trackable shipping service.
- Defective, Damaged, or Incorrect Items
We take rigorous care in packaging our products. However, if you receive an item that is defective, damaged upon arrival, or incorrect, you are fully protected under statutory warranty rights.
Reporting an Issue: You must notify us via email at membercenter@tablewarecraft.com within a reasonable timeframe after receipt, providing clear photographic evidence of the defect or damage along with your order number.
Resolution Without Physical Return: For items arriving damaged or defective, customers are not required to return the physical item. Upon satisfactory verification of the provided photographic evidence, we will promptly process a full refund or a replacement dispatch without requiring you to ship the damaged piece back.
- Refund Processing
Once your return is received and inspected (where applicable under Section 3), or once your photographic evidence for damaged items is verified (under Section 4), we will issue your refund.
Depending on your financial institution’s policies, refunds typically arrive within the standard processing period of 3–5 business days.
Depending on your financial institution, funds typically reflect in your account within a standard processing window of several business days.
- Accepted Payment Methods
We support secure transactions through a variety of trusted payment options to ensure a smooth checkout experience:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
- Contact Information
If you have any questions regarding our shipping, returns, or refund procedures, please reach out to our customer service team:
Email: membercenter@tablewarecraft.com
Phone: +44 7446882787
Address: 8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL