- Overview & Scope
This Shipping Policy governs the dispatch, transit, and delivery of products purchased through Tablewarecraft (accessible via www.tablewarecraft.com). We operate as a direct-to-consumer lifestyle brand committed to ensuring transparent, reliable, and legally compliant fulfillment across the United Kingdom and the European region. By placing an order with us, you agree to the fulfillment terms outlined below.
- Dispatch & Order Processing
Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders placed over the weekend or on public holidays will be processed on the next business day.
Dispatch Location: All shipments originate directly from our fulfillment and operational center located at:
8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
Order Confirmation & Tracking: Upon dispatch, customers will receive an automated email notification sent to the address provided during checkout. This notification contains tracking credentials and a direct link to monitor the shipment. Automated updates are subsequently triggered at key logistical milestones, including carrier drop-off, regional sorting facilities, and final local delivery.
- Shipping Methods, Carriers & Transit Times
Logistical Partners: We partner with globally recognized premium carriers, including DHL, FedEx, and UPS Priority, to ensure secure and efficient transit.
Standard Transit Times: Following dispatch, deliveries within the United Kingdom and continental Europe are estimated to arrive within 3 to 7 business days, depending on the destination country and local postal clearance speeds.
Carrier Delays: While we make every commercial effort to ensure carriers meet estimated delivery schedules, unforeseen logistical disruptions (such as extreme weather events or severe transport congestion) may occasionally occur.
- Duties, Taxes & Delivered Duty Paid (DDP)
Customs Clearance: All orders destined for the United Kingdom and European Union member states are shipped on a Delivered Duty Paid (DDP) basis.
No Additional Fees: The total price paid at checkout is final. All applicable import duties, value-added taxes (VAT), and customs clearance fees are fully covered by us. Customers will not be requested to pay any additional customs fees, duties, or carrier clearance charges upon delivery.
- Failed Deliveries, Incorrect Addresses & Unclaimed Parcels
Customer Responsibility: Customers are strictly responsible for providing a complete, accurate, and secure delivery address at checkout. We accept no liability for delays, misroutes, or non-delivery resulting from incorrect or incomplete address details entered by the purchaser.
Undeliverable Shipments: If a carrier is unable to complete delivery due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the parcel may be returned to our Northern Ireland facility. In such cases, additional re-shipping charges may apply, or the order may be subject to a return processing fee deducted from any eligible product refund.
- Lost, Delayed or Undelivered Shipments
Transit Investigations: If an order has not arrived within the standard delivery timeframe of 3 to 7 business days following dispatch, customers must notify our support team. We will immediately initiate a formal trace and investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution: Depending on the conclusive findings of the carrier investigation, we reserve the right to determine the appropriate resolution based on the factual circumstances of the case, which may include a full financial refund or a prioritized replacement shipment.
- Customer Support & Contact Information
For any inquiries, logistical questions, or assistance regarding your shipment, please reach out to our customer support department using the official contact details below:
Brand Name: Tablewarecraft
Website: www.tablewarecraft.com
Operational Address: 8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
Contact Phone: +44 7446882787
Contact Email: membercenter@tablewarecraft.com