- Orders & Shipping
What shipping carriers do you use?
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable delivery across Europe.
What are your processing and delivery times?
Orders are processed and dispatched within 1 to 2 business days. Standard delivery typically takes 3 to 7 business days from the date of dispatch.
How can I track my shipment?
We provide automated email notifications to the address you provided at checkout. You will receive updates at key stages, including when your order is dispatched, arrives at the carrier facility, and enters local delivery.
What happens if my order is delayed?
If your order exceeds the standard transit timeframe, please contact our support team. We will initiate a formal investigation with the carrier and, depending on the circumstances, issue a full refund or arrange a replacement shipment.
- Payments & Checkout
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support rapid checkout methods such as Apple Pay, Google Pay, and authorized digital wallets.
Is my payment information secure?
All transactions are processed through encrypted payment infrastructure designed to protect your financial data and comply with industry security standards.
- Returns & Refunds
What is your cancellation and right of withdrawal policy?
In compliance with European consumer protection regulations, customers in the European Union and the United Kingdom have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
How do I report damaged or defective items?
If you receive an item that is defective or damaged, please contact our customer support team via email within the applicable timeframe. You will need to provide photographic evidence of the issue. Upon verification, we will process a full refund or a replacement without requiring you to return the damaged item.
How are refunds processed?
Approved refunds are processed back to your original payment method within a standard number of business days, depending on your financial institution.
- Company & Contact Information
Who operates this website?
This website is operated by Tablewarecraft.
Where is your business located?
Our registered business address is:
8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
How can I contact customer support?
You can reach us by email at membercenter@tablewarecraft.com or by telephone at +44 7446882787.