- Introduction
Welcome to www.tablewarecraft.com (operated under the brand Tablewarecraft, referred to as “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tablewarecraft.com and purchase our tableware products. As the data controller, www.tablewarecraft.com determines the purposes and means of the processing of your personal data.
- Data Controller Contact Information
For any inquiries regarding this Privacy Policy or the exercise of your data protection rights, you may contact our data management team at:
Entity/Data Controller: www.tablewarecraft.com
Registered Address: 8 Dromara Road, Ballynahinch, Northern Ireland, BT24 8JL
Contact Number: +44 7446882787
Contact Email: membercenter@tablewarecraft.com
- Personal Data We Collect
We collect personal data that you provide directly to us when placing an order, creating an account, or contacting our customer service. This information may include:
Identity Data: Full name.
Contact Data: Delivery address, billing address, email address, and telephone number.
Transaction Data: Details regarding products purchased and order history.
Technical and Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform usage analytics collected automatically when you browse our website.
- Legal Basis and Purpose of Processing
We process your personal data strictly under valid legal bases recognized by UK and EU data protection laws:
Performance of a Contract: Processing your identity, contact, and transaction data is necessary to process orders, arrange fulfillment, and deliver your purchased tableware items.
Legal Obligation: We process and retain specific transaction logs and invoicing records to comply with statutory tax, accounting, and consumer protection obligations.
Legitimate Interests: We process technical usage data to secure our website infrastructure, prevent fraud, and maintain operational stability.
- Payment Processing and Financial Data Security
To facilitate secure online transactions, we utilize Stripe as our primary payment processing service provider.
When you submit payment information on www.tablewarecraft.com, your credit or debit card details are transmitted directly to Stripe.
Stripe processes your financial data in accordance with strict global financial security standards, including the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store complete credit card numbers or sensitive authentication data on our local servers. For further information regarding how Stripe handles your personal and financial data, please review Stripe’s Privacy Policy directly on their official website.
- Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
Order and Transaction Records: Maintained for up to 6 years following the end of the relevant financial year to comply with statutory UK and European tax and accounting obligations.
Customer Account Data: Retained for as long as your account remains active. If you request account closure, personal details will be deleted or anonymized within 30 days, except where retention is required by law.
Customer Support Correspondence: Retained for up to 2 years following the resolution of an inquiry to ensure quality customer service and reference continuity.
- Data Disclosures and International Transfers
We do not sell, rent, or trade your personal data to external third parties. We share your data only with trusted operational partners strictly necessary for business execution, including:
Fulfillment and Logistics Providers: To ensure physical delivery of your orders to your designated shipping address.
Payment Processors: Specifically Stripe, for secure payment execution and risk management.
If personal data is transferred outside the UK or the European Economic Area (EEA) to service providers, we ensure appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are implemented to maintain an equivalent level of data protection.
- Your Data Protection Rights
Under the UK GDPR and EU GDPR, you possess the following statutory rights concerning your personal data:
Right of Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data under specific statutory conditions.
Right to Restriction of Processing: You have the right to request the suspension of processing your personal data in specific scenarios.
Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
Right to Object: You have the right to object to our processing of your personal data based on legitimate interests.
To exercise any of these rights, please contact us directly at membercenter@tablewarecraft.com.
- Security Measures
We implement technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, destruction, misuse, or alteration. Access to personal data is restricted strictly to authorized personnel and trusted service providers bound by confidentiality obligations. - Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational modifications or changes in legal, regulatory, or compliance requirements. Any revisions will be published directly on this page with an updated effective date. We encourage you to review this policy periodically.